Pezesha is seeking a highly motivated Admin & Collections Officer to support our day-to-day administrative functions and assist with customer collections efforts in Uganda. This role is ideal for someone who thrives in a rapid, agile environment and is eager to learn and grow within the fintech industry.

Reporting to: Country Lead – Uganda

Duration: 3 Months (with possibility of extension based on performance)

Key Responsibilities

1. Administrative Support

• Assist in scheduling, filing, and maintaining organized physical and digital records


• Support logistics and coordination of internal and external meetings


• Handle basic procurement, stationery, and office supply tracking


• Maintain and update contact lists, customer data, and internal systems


• Assist with on-the-ground operational tasks as assigned by the Credit Operations Lead

2. Collections Support

• Contact customers via phone or SMS to follow up on outstanding loan repayments


• Escalate high-risk accounts and propose follow-up strategies


• Maintain accurate records of communication and customer interactions


• Support with updating repayment reports and daily collection tracking


• Liaise with the tech and credit teams to troubleshoot customer account issues


• Manage relationships with external debt collectors (EDCs), overseeing their onboarding, performance monitoring, and commission reconciliation.


• Adhoc tasks – Perform additional tasks and projects as assigned to support the administrative and operational functions of the team.

Qualifications & Skills

• Diploma or Bachelor’s degree in Business Administration, Finance, or a related field


• Strong communication skills (written and verbal) in English and Luganda


• Excellent organizational and time management abilities


• Basic proficiency in Microsoft Office (especially Excel and Google Sheets)


• A proactive, can-do attitude with a strong sense of ownership and accountability


• Previous work experience in a customer-facing or administrative role is an added advantage

What You’ll Gain

• Hands-on experience working in a high-growth fintech


• Exposure to real-world credit operations and MSME financial inclusion


• Mentorship and learning opportunities with experienced professionals


• The opportunity to make a meaningful impact in Uganda’s financial inclusion journey

How to Apply

Please submit your CV and a short cover letter expressing your interest in the role to jobs@pezesha.com with the subject line: Admin & Collections Officer – Uganda.