EBC is hiring a Showroom Customer Care responsible for assisting customers with inquiries about motorcycles, spare parts, accessories, and services, while ensuring smooth coordination between sales, service, and parts departments. The ideal candidate is customer-focused, knowledgeable, and capable of handling inquiries, complaints, and transactions with professionalism and efficiency. A strong understanding of motorcycles and dealership operations is an advantage.
Specific Skills
- Strong communication and interpersonal skills
- Conflict resolution and complaint handling
- Maintaining showroom cleanliness and product display organization
- Team-oriented and collaborative
Responsible For
- Provide accurate product information, pricing, warranty details, and delivery timelines
- Assist customers in placing orders, booking test rides, or scheduling service appointments
- Coordinate with the sales, parts, and service departments to fulfill customer requests
- Maintain a clean, organized, and welcoming showroom environment
- Handle customer feedback, complaints, and after-sales concerns efficiently
- Update customer information and follow up on pending inquiries or sales
- Promote promotional offers, finance options, or loyalty programs when applicable
- Prepare basic reports on customer visits, inquiries, and feedback trends
Educational Requirements
- Bachelor’s degree in Business, Marketing, or a related field is an advantage
- Minimum 2–3 years experience in a customer-facing role, ideally in automotive, motorcycle, or retail sales
Year/s of Experience
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