Reporting: Systems Administrator.

Nature of Contract: Full-time contract.

Key Duties and Responsibilities (but not limited to).

• Help develop and implement standardised ICT procedures and forms.


• Contribute to the creation and design of modern, cutting-edge ICT solutions for Watoto Ministries, leveraging industry trends.


• Oversee adherence to and enforce compliance with ICT policies and procedures.


• Perform maintenance on the system’s infrastructure and end-user devices.


• Implement ICT system operational plans, oversee inventory management, and manage asset inventory.


• Ensure timely and seamless user access to applications and systems, troubleshoot network failures efficiently, and resolve issues promptly.


• Provide first-line and initial IT support, document and log incidents, and ensure they are tracked to resolution.


• Collaborate with users to review applications and determine needed enhancements or new


• Oversee and manage external suppliers’ performance to guarantee adherence to agreed service standards.


• Manage and coordinate a structured ICT training program to enhance user capabilities, ICT skills, application expertise, and awareness.


• To prepare periodic reports in line with the organisation’s reporting guidelines to management.

Qualifications, Skills and Experience.

• The applicant for the role should hold at least a minimum of Bachelor’s degree in ICT or Computer Science.


• At least a minimum of two years’ working experience in a reputable organisation.


• Should have an industry Certification from either CISCO, Microsoft, or Oracle.

• Previous experience with Microsoft Dynamics will be an added advantage.
  Possess excellent organisational and time management skills.


• Good effective communication, interpersonal skills, provide courteous, responsive customer service.


• Should be a team player, result-oriented, self-motivated and able to work under minimal supervision