MAIN PURPOSE OF THE JOB:
Undertake routine tasks relating to, configuration and reliable operation of computer systems to ensure uptime performance, resources and security of all computers
managed to meet the needs of staff at OAG.
DUTIES AND RESPONSIBILITIES:
1. Planning and Development
Support supervisors in any tasks assigned in planning for the Directorate
2. IT Service Operations
Assist in conducting staff training of IT processes and procedures such as login credentials, email use and passwords.
Perform user support for all user complaints relating to computer-aided audit tools, computer applications and software.
Administer the OAG LAN/WAN infrastructure components like printers, telecommunication services, CCTV access control, anti-virus and various end-user computer applications.
Assist in performing safe custody of ICT infrastructure and handling ICT related incidents as escalated.
Provide technical input, installation and recommendations in the acquisition of IT
4. Staff Performance Management and Capacity Building
Ensure compliance with performance management guidelines
5. Reporting
Draft regular performance and compliance reports as assigned.
KEY PERFORMANCE INDICATORS:.
a) Percentage of planned activities implemented (projects completion time)
b) Risk and compliance rating (IT security, Standards-ISO certification, Regulations, NITA-U Compliance rating)
c) IT innovation score
d) Project Success Rate
e) Directorate culture assessment rating.
f) Stakeholder satisfaction score (availability, quality, timeliness, functionality, complaints resolution)
g) Service level agreement score (availability, quality, timeliness, functionality, complaints resolution, down-time)
h) Input-output ratio