Key Account Manager

You will focus on one or several categories, managing C-level end-to-end relationships for our top brands and vendors. From the very essence of commercial, to operations or even co-organization of Jumia’s key commercial events, your scope will provide you with all the levers to drive your categories in the right direction.

What you will be doing

• Building strong links with C-Levels and account managers of our top brands and vendors. You should justify a flawless understanding of the entire phone ecosystem and market. You will be the only one along with the Country Managing Director & CCO to represent Jumia in front of those key accounts.


• Build and maintain strong, long-lasting customer relationships with these key accounts.


• Develop and implement strategies to drive sales and maximize revenue within the category.


• Collaborate with the sales and marketing teams to create and execute promotional campaigns and initiatives tailored to the category.


• Analyze sales data and market trends to identify opportunities for growth and improvement.


• Monitor and report on key account metrics, including sales performance, inventory levels, and customer satisfaction.


• Negotiate and finalize agreements with key accounts, ensuring mutual benefit and sustainable partnerships.


• Provide exceptional customer service and support to key clients, addressing any issues or concerns in a timely and effective manner.


• Stay updated on industry trends, competitor activities, and consumer preferences within the category.


• Work closely with cross-functional teams, including merchandising, operations, and logistics, to ensure seamless account management and fulfillment.

What we are looking for

• A minimum of 3 years of experience in the industry.


• Top Engineering, Business Schools & Universities (top 5 of your field for your country).


• Proficiency in MS Office and Google tools.


• Familiar with relationship management tools.


• Strong commercial & analytical skills.


• Great capacity to handle high-stakes negotiations.


• Strong interpersonal skills: Convince the people and your team that you are making the right decisions.


• Great ability to work in a fast-paced and competitive environment.


• Flawless English

Kindly make your application by 3rd August 2025

Interview stages

• HR meeting with the Talent Acquisition


• Technical meeting with hiring manager


• Final meeting with the functional manager

We Offer:

• A unique experience in an entrepreneurial, yet structured environment


• A unique opportunity of having strong impact in building the African e-commerce sector


• The opportunity to become part of a highly professional and dynamic team


• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders