• Attend to customer queries on account opening, deposits, withdrawals, and bill payments.


• Build and maintain professional relationships with customers and outlet partners.


• Refer customers to the parent bank for specialized services such as ATM card processing.


• Escalate customer complaints or disputes to management for timely resolution.

Cash Handling

• Accurately receive and pay out cash during customer transactions.


• Detect counterfeit currency and take appropriate action.


• Ensure secure cash storage and handling practices in line with company policy.


• Maintain accountability and integrity in all cash dealings.

Transaction Recording

• Record all transactions in the designated bank and Manet Traders registers in real time.


• Ensure all customers sign off on completed transactions as per banking procedures.


• Maintain daily reconciliation of cash and digital records.


• Report daily business reconciliation to the outlet manager for review.

Phone & Accessory Sales

• Sell phones and accessories at set competitive prices.


• Advise customers on product features and value propositions.


• Keep accurate inventory records of all items sold.


• Provide feedback to management on popular and fast-moving items.

Outlet Management

• Keep the outlet clean, tidy, and presentable at all times.


• Report any faults or issues with premises, equipment, or materials to the Outlet Manager.


• Suggest improvements for enhancing customer experience and outlet functionality.

Qualifications & Experience

• Minimum: Uganda Certificate of Education (UCE), with credits in Math and English.


• Preferred: Certificate or Diploma in Business Administration, Accounting, Finance, Banking & Microfinance, Sales & Marketing.


• Experience: Prior work in mobile money, agency banking, retail, or customer service is an added advantage.

Skills & Competencies

• Strong numeracy and attention to detail.


• Excellent customer service and communication skills in English and native languages.


• Basic knowledge of fraud prevention and cash security.


• Familiarity with smartphones, POS machines, and mobile banking platforms.


• Honest, reliable, and accountable.


• Able to work calmly under pressure.

Terms of Employment

• Type: Part-time


• Working Hours: 5-6 hours/day, Monday to Saturday


• Reporting to: Outlet Manager

Application Instructions
Interested candidates should submit:

• Application Letter


• CV


• Academic Documents


• 2 Passport Size Photos


• Photocopy of National ID


• LC Letter

Submit your application to manettraders@gmail.com or deliver it physically to Sky Pub Building along Kireka Road, Mutungo, Kampala, Uganda by 25/07/2025.