Salary: UGX 1,500,000- 2,000,000 Net pay

Key Duties and Responsibilities:

• Supervise daily operations across customer service, billing, inventory, logistics, and delivery.


• Coordinate the workflow between departments to ensure timely order processing and fulfillment.


• Monitor the implementation and adherence to Standard Operating Procedures (SOPs).


• Resolve operational issues quickly and efficiently, escalating where necessary.


• Track departmental KPIs and compile detailed weekly operational reports.


• Evaluate performance metrics for departments and recommend areas for improvement.


• Conduct regular check-ins with teams to monitor goals, productivity, and customer service quality.


• Conduct onboarding and orientation for new staff.


• Promote a culture of accountability, motivation, and teamwork.


• Address staff issues or disciplinary matters in coordination with the Managing Director.


• Monitor order delays, returns, and client complaints to ensure resolutions are achieved promptly.


• Sign and adhere to the company’s confidentiality and non-disclosure policies.


• Proactively identify and report any risks of information leakage or unusual access to sensitive data.

• Bachelor’s degree in Business Administration, Operations Management, Human Resource Management, or a related field.


• Minimum 3 years of experience in a supervisory or operations coordination role.


• Familiarity with e-commerce, inventory systems, or ERP (especially Odoo) is an added advantage.

Specific Skills

• Strong leadership and cross-functional coordination skills.


• Excellent problem-solving and decision-making abilities.


• Clear and professional communication (written and verbal).


• Ability to multitask and prioritize in a fast-paced environment.


• High integrity, confidentiality, and emotional intelligence.

How to Apply:

Interested candidates can send their resumes to cv@welcometoebc.com mentioning “Job Title” in the subject line.