Customer Service Associate

EBC is hiring a Customer Service Associate to  serve as the frontline point of contact between the company and its clients. The role is responsible for delivering timely, helpful, and accurate responses to client inquiries, providing after-sales support, assisting with product information, and ensuring every customer interaction reflects the professionalism and integrity of the brand. This role requires strict adherence to confidentiality and data privacy standards, as well as up-to-date knowledge of the company’s products and services. Strong sales skills are also essential to support cross-selling and up-selling opportunities

Salary: UGX 500,000 Net pay

Key Duties and Responsibilities:

• Respond promptly to customer inquiries via phone, WhatsApp, social media, and in person.


• Guide clients through the order process, product availability, delivery timelines, and payment confirmations.


• Resolve customer complaints efficiently and professionally, escalating to the Operations Manager where necessary.


• Offer post-sale support, including feedback handling, returns, and product concerns


• Maintain updated and accurate knowledge of all products sold


• Communicate product features, compatibility, usage, and warranty information to clients.


• Use sales techniques to upsell product options, add-ons, or bundles where applicable.


• Cross-sell complementary products during client interactions.


• Coordinate with the Billing Specialist and Inventory team to confirm product availability and facilitate order.


• Ensure all client personal and transaction data is handled confidentially and never shared outside authori


• Maintain a daily log of inquiries, sales made, client feedback, and lost sales.


• Sign and uphold company confidentiality and data protection policies.

Qualifications, Skills and Experience:

• Bachelor’s degree in Customer Care, Sales, Business, Marketing, or a related field.


• Minimum 1-2 years in a customer-facing role, preferably in retail, tech, or e-commerce environments.

Specific Skills

• Response speed and customer satisfaction.


• Knowledge of consumer electronics and tech gadgets is preferred.


• Accuracy in product communication and client guidance.


• Professionalism and adherence to company communication tone.


• Compliance with confidentiality, privacy, and reporting standards.

How to Apply: