Job Description
Description
Financial Intelligence Authority is hiring a Receptionist to serve as the first point of contact for the Authority, providing courteous front desk customer service to all visitors and delivering efficient administrative services across the organization to support its operations.
Department: Administration
Location: Not specified (assumed Uganda, based on context; please confirm)
Salary Scale: FIA 8
Reports to: Senior Administration Officer
Key Duties and Responsibilities
Serve as the face of the Authority, offering friendly service to those entering the building or calling in over the phone.
Answer a multiple-line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within the message system.
Welcome persons entering the Authority premises, answering any questions, providing directions, and alerting staff when a visitor/client is there to meet them, in a timely manner.
Record messages, information requests, and contact details accurately.
Ensure the delivery of all information received, including contact details, and forward to the appropriate staff member.
Maintain security by ensuring all visitors to the Authority follow the visitor’s security procedures as guided by the HR manual; monitor registration books, issue visitor badges on signing in, and ensure the signing-out procedure is adhered to.
Accept deliveries and mail, organize distribution to the recipient (apply receipt acknowledgement stamp on delivery) in a timely manner while also managing outgoing mail and packages for pickup.
Deal with any requests within personal expertise limit and refer to an appropriate person.
Ensure staff members are provided with swift and professional administrative support services in a timely manner.
Ensure that all office equipment (e.g., the photocopier) is in good working order at all times and communicate any technical faults to the IT Department.
Update the internal telephone directory and details of relevant personnel and their telephone numbers.
Handle files and data entry as requested.
Maintain a clean and clutter-free reception area at all times.
Person Specifications
A. Qualifications
Diploma in Business Administration, Customer Relations/Care, or Certificate in Receptionist Studies, Office Management, Records Management, or any other related field.
B. Experience
No experience required.
C. Competencies
Knowledge and understanding of the Authority’s vision, mission, and objectives.
Possession of the Authority’s values, including integrity, confidentiality, accountability, and professionalism.
Ability to handle sensitive information and maintain confidentiality.
Approachable and demonstrates professionalism.
Good communication, both written and verbal.
Exhibits professionalism and sound judgment.
Interpersonal skills.
Good customer service.
Ability to multitask.
Planning and organizational skills.
Works well independently and as part of a team.
Time and task management skills.
Computer literacy.
Application Procedure
All applicants MUST fill in the online questionnaire at CLICK HERE TO APPLY and submit their CV and Cover Letter in PDF or MS Word format to recruitment2@truenorthafrica.com with the subject line Receptionist. The closing date for receiving applications is Tuesday, July 29, 2025.
Note: Applications must strictly adhere to the format requirements (CV and Cover Letter in PDF or MS Word).