• Conduct registration interviews in accordance with local SOPs and registration standards.


• Respond to queries from asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements.


• Maintain accurate and up-to-date records and data related to all individual registration cases.


• Identify persons with specific needs and ensure timely referral to protection follow-up as required.


• Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.


• Act as interpreter and translator when needed.


• Refer cases to other units within the office and to implementing partners as necessary.


• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision-making in risk based in the functional area of work. Raise risks, issues, and concerns to a supervisor or to relevant functional colleague(s).


• Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience

• Years of Experience / Degree Level: G4 – 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

Field(s) of Education

• Not applicable.

Certificates and/or Licenses

• Social Sciences; Statistics; Mathematics; Information Technology;
  (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

• Essential: Not specified.


• Desirable: Experience in working with UNHCR proGres software.

Functional Skills

• IT-Computer Literacy*
  (Functional Skills marked with an asterisk* are essential)

Language Requirements

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.


• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.


• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters, and speak up and seek guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting, and selection of candidates. Desired Candidate Profile
As per standard JD Required Languages (expected Overall ability is at least B2 level):

• Not specified

Desired Languages

• Not specified

Operational Context

• Occupational Safety and Health Considerations: Not specified


• Nature of Position: Not specified


• Living and Working Conditions: Not specified

Additional Qualifications

• Skills: IT-Computer Literacy


• Education: Not specified


• Certifications: Information Technology – Other, Mathematics – Other, Social Sciences – Other, Statistics – Other


• Work Experience: Not specified

Competencies

• Accountability


• Client & results orientation


• Commitment to continuous learning


• Communication


• Organizational awareness


• Planning & organizing


• Teamwork & collaboration